01-09-2018 08:41 AM
after I purchased, there is not a direct number int he contact record, and there never has been.
I can't find a way to appeal the purchase, and I'll stop using data.com if i'm purchasing information that I don't need.
The record is... https://connect.data.com/contact/view/nhA1BTXD17pUrjV4B8NHMw
01-09-2018 09:23 AM - edited 01-09-2018 10:48 AM
@ct2The first thing I noticed is that the contact is now in the San Francisco office, not Michigan
What likely happened is someone uploaded the contact with the general number attached, and it was taken as a direct dial...and since it was identical to the main number it did not present it twice on the card.
You can get your points back, if you enter in the contacts' correct address (489 S El Camino Real San Mateo, CA 94402), however, a call to the number the company has did not yield the direct dial to either the contact or the California office (online white pages did not seem to have the number either)
01-09-2018 11:21 AM
@ct2 you may also click "Phone Number is Not a Direct Dial" on the right side of the screen, and Data.com will refund the points you spent to purchase the contact record.
01-09-2018 11:33 AM - edited 01-09-2018 11:34 AM
01-09-2018 01:47 PM
Is is not a "Phone Number is Not a Direct Dial" button because there is not a number in the direct field.
And that is my point. I paid for a contact with direct dial. The direct dial field is empty, so I'm unable to reclaim my points.
01-09-2018 01:53 PM
@TelecomWizI suppose I could do that, but since I have not validated that he is in that office (with a direct dial), I prefer not to claim ownership of the contact and update with information I do not know to be true.
Everyone seems to be mising the forest for the trees. I paid for a contact record that is inaccurate, and you're asking me to fudge the system to reclaim my points. None of this solves the bigger problem that the information that data.com is showing is incorrect!
01-09-2018 02:31 PM
Several things here..
1. This site gets most of its' data from "crowd/community" sources - that is its' members enter and update/maintain the information.
2. There are issues in the system - you have discovered yet another.
3. We are trying to show you how to reclaim your points - the visible "currency" of the system - in other words "getting your money back/a refund".
4. Pt 3 is not "fudging the system" - it is in fact how it works, to keep the information as current as possible.
5. If you really want a refund on your money, you will have to speak to your sales representative, or contact support on that...