03-15-2017 07:15 AM
Purchased Contacts I believe should always show up.
IF you are talking about Royalty Contacts. Owned contacts from updating these are only shown if you continue to own them. If someone does a major update to a contact you updated then you lose royalty on that contact.
I hope I answered this properly and I hope it helped
03-15-2017 09:33 AM
@4PL4U, purchased contacts never expire. This is a crowd sourced system so contacts only get updated if a user updates them with better or more current information. You have the benefit of ongoiong updates forever, but only updated if updated by another user. Connect doesnt maintain or update contacts other than through automated data quality processes such as deactivation for failing email verification. if no user updates the contact info, it will remain the unchanged.