Ask the Experts

[NobleVan49]

receving error message when trying to update email address:

We were unable to process your update. Please try again. If you continue to get this message, please contact Data.com Connect Support.

[AlanSmithee Super Enthusiast]

@NobleVan49, I seem to get that error when a contact has opted out of the database.  Try 'adding' it as a new contact rather than updating an existing contact to see if it shows up that way.  Have you contacted support yet?  

----------------------------------------- Need to Contact Support?

[ConnectRep Administrator]

Hi @NobleVan49 -

Could you please send me a private message with the email address of the contact you're trying to add?