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New Contributor
WackoJacko
Posts: 3
Registered: 09-02-2009

How to change email/password?

I just started at a new company and want to change the email address on my account as I no longer have access to my old email address. How do I change this?

New Enthusiast
Granbit
Posts: 1,309
Registered: 04-06-2006

Re: How to change email/password?

Navigate to:

 

My Jigsaw>My Account>Account Settings>Email and Password

New Contributor
CCIM
Posts: 1
Registered: 10-12-2009

Re: How to change email/password?

I tried to change my email and right after I did, it required a new login - however it does not recognize my new email address so now I can't login. HELP!

Super Enthusiast
KindDate
Posts: 3,553
Registered: 08-08-2006

Re: How to change email/password?

Try clearing the cache and cookies from your browser then restarting it. That will often do the trick.

New Contributor
Anker
Posts: 1
Registered: 11-23-2011

Re: How to change email/password?

If you're in a hurry, you can also try logging in using a different browser. I had the same problem after I changed my email address, but I was able to login without problem using Firefox instead of IE. I didn't want to clear my cookies temp internet files in IE, so this got me through the day.

New Contributor
Azzem1991
Posts: 2
Registered: 10-02-2011

Re: How to change email/password?

the best part to resolve your problem is call up jigsaw support center

Super Enthusiast
Kerrick0830
Posts: 3,514
Registered: 03-31-2008

Re: How to change email/password?

You will need to confirm the change by clicking the link that is sent to the email address you are changing it TO. You do not need access to the old account, but must confirm the new email address. 

 

If you have already done so, contact support

 

Contact Sales & Support

1-877-JIGSAW9 (1-877-544-7299)

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"I have not failed. I've just found 10,000 ways that won't work."
~Thomas A. Edison