KindDate provides a great description. Abuse needs to be evaluated by the member first before reporting. Simple mistakes and data going out-of-date is something that happens on a daily basis, but would not be abuse. Now, if you run across a contact named Big Bird with the e-mail address "big_bird@acme.com"... that's clearly abuse. Adding companies that don't exist, or adding a company name of "Microsoft" and a domain of www.asdfl;ik3231309a8sfd0-9283.com is clearly abuse.
Trivial updates such as changing industries or names to one thing, then to change them back just to get points is abuse as well.
These trivial updates (gray areas) can be tough to decide, which is why Jigsaw has a great program called "Data Defenders". This consists of top members meeting strict criteria to participate and we can then check for abuse, and have the ability to lock that member from the system. This is a fairly new program, but I can report we have locked over 100+ member accounts for abuse.
There are also times where we cannot determine if the abuse is deliberate or accidental, so when an instance like this happens, JS staff will reach out to the member directly to inquire about the suspected actions. We always try to give the benefit of the doubt, as the more members Jigsaw has, the more data, and the cleaner the data will be.
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"I have not failed. I've just found 10,000 ways that won't work."
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