There seems to be several instances of a gap between the priorities that the community would like to see implemented in the system, and what the staff have deemed important (http://community.data.com/t5/Ask-the-Experts/Changes-in-Accepted-Solutions/td-p/277514). In some instances, issues that are over 5 years old, have not been addressed by the new platform even though we were told to wait for it , as it would solve these shortcomings. Perhaps more troubling, are several features, such as addresses, Royalty ownership, or downloading of company lists have gone backward, and are functions that were working fine on JS, and are either non functioning or non-existent on DDC.
None of this would be an issue, if we had a sense that these were being diligently worked on..however...
Why don't you just work on what the community wants and fix the problems we are having?
Often members who have an issue are dealing with data.com problems for the first time. This is a good thing, but there has to be a way for them to contact support without searching the entire website or posting in the Corner to find out where to turn.
Why not add the Support Case button to a spot directly below the View Our Resources button. That would avoid the frustration of users who have to post simply to ask how they reach support. It seems like a simple fix.
With the recent wave of attacks on data quality on this site - first it was people adding slashes or dots to contact names for points, and now that this seems to be under control people are now adding extra letters to names.
So here is my suggestion: limit the number of adds and edits new users can make.
A Prospector could make maximum of 5 add/sedits until they are validated - for every one that's validated they get two back until they hit Closer and can add/edit as mucha s they like.
And if they are invalidated, they lose all privileges unless the user can justify that the errors were not abusive.
This way would not prevent users abuse but would certainly limit it.
Changes within the corporate culture are a given. The transigence of a communiy essence is a given. Yet, there is a certain importance in having an instituional memort of what has transpired before any given era and a conscience, or at least a conscious regnition of changes in attitude and direction - with the freedom to present an independent commentary on said changes.
I would propose the creation of the role of archivist and omsbudsman to review the evolution of the community plaform and address issues that crop up among the data.com Connect membership. Someone who is not beholden to the data.com corporate entity, but who also does not have a stake in the issues being discussed - other than as a particpant in the community dialogue. It would be very important that this person archive all posts and threads for others to peruse at their leisure, and from which they would draw upon for their own editorials.
Details to be discussed, but this would seem to me a way of analyzing the ebb and flow of ideas and tendencies in the nature of our crowd-based experience and to present an independent thought arbiter for both membership and staff to take into consideration.
I didn't find a way to attach this file to a reply so I just added another post. This is an example of the name of the search appearing at the top f the search results. It would be great if the name of a saved search could appear where the "Citius Tech Inc." appears as it does in this company contacts result screen.
Email is valid but returns nothing on a web search. The name is obviously not two people and bears no resemblance to the email address even without the abuse punctuation. The 778 number was not direct dial and did not connect to the University of Texas Medical Branch, and when I called the number Data.com Connect replaced it with, the receptionist had not heard of any IT Manager with the last name Dicker and none was in the directory.
How about an option that graveyards a contact because while it may have valid components, it can't be restored from existing information?
I did a review of some of the past ideas and tried to see where this had been adressed in the past and I couldn't so if this is a repeat I apologize.... I know there have been similar discussions around the topic.
I just did a quick search for network administraors in the Dallas Metro and got 300 hits. The problem is that these were hits that went all the way from Memphis TN to El Paso, TX. I happen to know the Dallas, area pretty well and besides the obvious misses like Memphis and El Paso, I was able to eliminate some of the other areas I didn't need down to about 170. It took quite a bit of my time as I had to go through a click out all of the misses, which started me wondering. How are the metro areas set up and who decides which towns and cities go in a metro area.
Needed: A better / more accurate way to determine which cities/towns/areas are included in the metro areas.
The navigation menu for The Corner provides options such as Support, Professional Expertise, News & Events, etc. When these options are selected, there is a "navigational route" (I don't remember the technical name) underneath the menu that lets the user know where they are and how they got there. The user can then jump back up to a section without the need to use the back button feature on the browser.
However, this "navigational route" does not appear when viewing a user's community profile page. After viewing a user's community profile, I have to use the back button in order to get back up to the Community Homepage or the forum that led me to the user's profile page.
My suggestion is to add this "navigation route" to the user profile page. I think this is probably an oversight and an easy fix.
When I used Jigsaw Classic and downloaded a list, I was provided the option to choose which fields of a contact card to download.
Now in Connect, I get a report with EVERY field available. Please provide back the option to select which fields to download. I do not need a "State/Province" field and an "Abbreviated State" field. Nor do I need half of the fields that are provided in the report. I should have the ability to select which fields I want or don't want in a report. Not having this capability creates unnecessary steps of scrubbing the report every time I download a list.
I really, really miss the ability to sort the cart by columns we had in jigsaw. I would often add several different contacts from different companies and then sort to review. Now, they are all just mixed up together.
I am seeing lots of duplicates on contacts and companies. In all honesty, if cleaning the database takes a lot of time - I just know I won't do it. Maybe think about letting rainmakers have a merge function.
Again, another of the most basic features that made Jigsaw an attraactive product, I don't understand why this would be removed. Please restore the ability to export companies and company data in Connect. For those of you who do not remember, Free Company Data was one of the first ad campaigns ever for the original Jigsaw.
The ability to have lists would make workflow better. Currently you can save searches but this doesn't help when you looking for very specific people. I'd propose having the ability to add contacts to a custom list. Use case below:
Say this week your company vertical is Financial Banking - Need to have the ability to save contacts weather you buy them or not to a specific list. You can think of it like Amazon Wish Lists. You can create as many different wish lists as you want. Maybe one for camping (financial) one for Beach vacation (consumer electronics) then you proceed to put items into their respective wishlist. It doesn't matter that you bought them yor not you just need to have a running list of things (in data.com's case specific people) for a specifc list.
The saved searches is more basic when I get an email that the saved search is updated it gives me no context so not very helpful. This feature is already in use from other database companies like TheListInc.
"If you want to be the best, don't reinvent the wheel find what others have done very well and copy them."
In the past, we were able to see the various iterations of company information. This allowed us to see how a major corporation's HQ became listed on the site as having the address of one of their small office locations and fix it, or to see how industry sectors had been updated, among other things. At first I assumed it was an oversight not to have included it in the initial unfinished platform that is Connect, but it still has not been brought back. Please bring back the Company Version History or tell us why not. Thank you.
When doing a detailed search, one can enter in the parameters of the various codes that define where you want to limit your search to...
There is a 'toggle Switch" that allows you to select "zip code" or 'area code"...BUT you have to make a selection BEFORE you enter the various codes. Otherwise if you change your mind, make a decision afterwards PRESTO all your selections disappear, and you have to enter them again.
Other applications I use, allow you to use toggle switches, WITHOUT deleting the entered information.
Not sure if this is how it works in other parts of the search area, but I believe this one needs to be addressed.
I was a faithful user of jigsaw.com and could easily navigate my way around it and used it multiple times daily. I logged in this morning and it was terrible. This new site is aweful. I am sorry to say, I most likely will find another site to use. It takes much too long to find anything where as the other site took only a few seconds. This is a terrible site.