why isnt there an option to update a companys website? companies change websites all the time especially when they are bought by another company. Currently the only thing you can do is deactiviate a business but then all of those contacts are deletred along with the company such a waste!!
A couple years ago, members were frequently sent hats, coffee mugs, t-shirts, hoodies, notebooks, polos, backpacks, jackets, etc.. to say thank you for contributing. Some of us, including myself, have tong of Jigasaw monogramed items that bring back fond memories. I have some Connect branded product, but its mostly from the rainmaker events, but not as much as I what I got in the Classic era. I kills me I missed out on the ceramic coffee mug -- and it came in two colors. I want one!! I would like to see the return of the "Thank You Swag". First on my list is a ceramic "Connect" coffee mug, not a water bottle (which I have) or a travel coffee mug (which I have and thank you by the way for these), but I am holding out for a ceramic one...
See my thread from 2012 where users listed all the cool stuff they were sent by Jigsaw/Data.com:
If our new idea are good and it is implemented into data.com, it deserves some kind of compensation. Points, million dollars, something, if it improves data.com with better/more (qty wise) data with more people joining in because of its user friendiness.
A user updated a contact of mine as 'not being currently at the company'.
This was an incorrect update and I reverted it and contacted support - I did this once I noticed it, which was less than a month later but not immediate, as I did not receive notification of the update to my contact (it seem as though I only get notification of updated royalty contacts once in every three changes or so - which is another issue).
Support replied that they noticed that I mader the change and the user responsible had been locked out, but that they were unable to reverse the penalty and that I at least received 5 points for the update which should make it right.
It does NOT make it right as:
1) I was penalized 10 points, not 5
2) I did nothing wrong to deserve a penalty in the first place
Not being able to revert incorrect penalties does not make sense - how can support not have the abiliry to award points to people who have been wronged?
If someone makes an incorrect update and I am not even notified, why should I be penalized because of someone else's malicious or incorrect actions?
I really think that the way the system functions is somewhat broken and needs to be updated.
Perhaps a user-based response system similar to what Discogs uses would be helpful - people vote on an update of a contact - Correct; Minor changes needed; Major changes needed; Completely incorrect.
'Correct' would have the same function as the current system when someone purchases a contact and does not make changes.
'Minor changes' would indicate that at least part of the update may be correct but something is still wrong with the contact or company, or that the change was essentially correct but needs an update (A typo in a name or title, for example).
'Major changes' would indicate that at least part of the update may be correct but there is something major wrong with the contact or company that needs to be fixed (one of the fields is wrong, such as the title or direct line, for example)
'Completely incorrect' signifies that the entire update is wrong and the contact will revert automatically to the previously correct state.
This could also be extended to the current status of a contact or company - if someone sees a contact that has a typo in the name or title, or a colon added to a name, they can vote 'major' or 'minor' changes without purchasing the contact.
This system could be configured similarly to the current data quality percentage system so that every correct vote you receive boosts your rating and every minor, major and completely incorrect vote would have a negative impact on your rating.
If your rating hits a certain 'warning level' (say, less than 80%), then you would be put on an improvement program, where you would not be able to submit or update any new contacts or companies until you corrected your errors and received a certain number of correct votes.
If you hit a lower level (say, less than 60%) you would simply be banned (locked out) and would have to plead your case to support to be reinstated.
If you forced people to actively 'correct' the mistakes that they claim are erroneous, then it limits the possibility of abuse because they can get negative votes for their changes.
As well, you could still make updates without voting, so that an update of a direct line or a promotion to a contact would not negatively affect a rating.
This would also eliminate the need for 30-day penalties, which often are doled out when users make incorrect changes and royalty owners don't receive notification. Adding an automatic notification system whenever a royalty contact - OR perhaps even an OWNED contact - is updated, allowing people to vote quickly and effectively, would be helpful as well (and you could make these notifications OPT IN so that people wouldn't get bombarded with unwated emails unless they wanted to be).
Once Upon A Time, there was a really cool feature called 'List Builder'. A User could upload a list of URL and/or company names and a list of contacts would miraculously appear that could be sorted, omitted, purchased and exported. I miss this feature, please bring it back!!! If it is still here and I just dont know where it is hidden -- please let me know ASAP. Thanks!
P.S. If you miss this feature as much as I do and want it back -- please kudo this post so the powers that be know we want it back!
Often members who have an issue are dealing with data.com problems for the first time. This is a good thing, but there has to be a way for them to contact support without searching the entire website or posting in the Corner to find out where to turn.
Why not add the Support Case button to a spot directly below the View Our Resources button. That would avoid the frustration of users who have to post simply to ask how they reach support. It seems like a simple fix.
With the recent wave of attacks on data quality on this site - first it was people adding slashes or dots to contact names for points, and now that this seems to be under control people are now adding extra letters to names.
So here is my suggestion: limit the number of adds and edits new users can make.
A Prospector could make maximum of 5 add/sedits until they are validated - for every one that's validated they get two back until they hit Closer and can add/edit as mucha s they like.
And if they are invalidated, they lose all privileges unless the user can justify that the errors were not abusive.
This way would not prevent users abuse but would certainly limit it.
I would like suggest that Rainmakers be given the ability to mark contacts that are from unsupported countries with a special designation/icon. This way if the contacts are incorrectly reactivated by users or technology they can easily be deactivated. Many users are not aware that contacts from unsupported countries are not allowed in the database even if the URL/company is in a supported country. Often these contacts have the wrong address listed because the country is not supported. If these contacts were marked, I think it would improve data quality. Also, I find often users are incorrectly reactivating foreign contacts I deactivate out of ignorance of the rules. While the contact may validate and work at the company, their location in a foreign country invalidates them.
There seems to be several instances of a gap between the priorities that the community would like to see implemented in the system, and what the staff have deemed important (http://community.data.com/t5/Ask-the-Experts/Changes-in-Accepted-Solutions/td-p/277514). In some instances, issues that are over 5 years old, have not been addressed by the new platform even though we were told to wait for it , as it would solve these shortcomings. Perhaps more troubling, are several features, such as addresses, Royalty ownership, or downloading of company lists have gone backward, and are functions that were working fine on JS, and are either non functioning or non-existent on DDC.
None of this would be an issue, if we had a sense that these were being diligently worked on..however...
Why don't you just work on what the community wants and fix the problems we are having?
I have never been able to use the REVERT feature in Contact History. I am using OSX Maverick. This feature doesnt work with Safari or Firefox which leads me to believe its a Mac vs. PC related issue. Please Fix as I would really like to utilize this feature.
Again, another of the most basic features that made Jigsaw an attraactive product, I don't understand why this would be removed. Please restore the ability to export companies and company data in Connect. For those of you who do not remember, Free Company Data was one of the first ad campaigns ever for the original Jigsaw.
byKindDate07-04-201408:40 PM - edited 07-05-201406:51 AM
Changes within the corporate culture are a given. The transigence of a communiy essence is a given. Yet, there is a certain importance in having an instituional memort of what has transpired before any given era and a conscience, or at least a conscious regnition of changes in attitude and direction - with the freedom to present an independent commentary on said changes.
I would propose the creation of the role of archivist and omsbudsman to review the evolution of the community plaform and address issues that crop up among the data.com Connect membership. Someone who is not beholden to the data.com corporate entity, but who also does not have a stake in the issues being discussed - other than as a particpant in the community dialogue. It would be very important that this person archive all posts and threads for others to peruse at their leisure, and from which they would draw upon for their own editorials.
Details to be discussed, but this would seem to me a way of analyzing the ebb and flow of ideas and tendencies in the nature of our crowd-based experience and to present an independent thought arbiter for both membership and staff to take into consideration.
I was a faithful user of jigsaw.com and could easily navigate my way around it and used it multiple times daily. I logged in this morning and it was terrible. This new site is aweful. I am sorry to say, I most likely will find another site to use. It takes much too long to find anything where as the other site took only a few seconds. This is a terrible site.